Get to Know: Sinéad McIntosh

September 06, 2023
  • Investor Services
Sinéad McIntosh, BBH’s Managing Director leading the go-to market strategy development for financial institutions across Europe, believes success is always better when it can be shared with others.

A collaborative mindset, and strong communication across multiple teams, are her key ingredients for success in her role overseeing business growth efforts across BBH’s custody, data, digital, and technology service offerings for the financial institutions segment.

What do you find unique about working at BBH?

The most unique thing by far is the culture. BBH has such a special culture where, across the firm, everyone is hugely collaborative and invested in helping each other succeed. There’s a noticeable focus on giving people the time and resources to help them grow. This support from all levels and BBH’s investment in its people is incredibly empowering and something I think translates directly to the client experience.

How do you inspire collaboration amongst a variety of teams?

I work across a range of BBH teams that support our financial institution clients. My role involves collaboration with a breadth of highly experienced and hugely knowledgeable experts who might not work together consistently. My focus is really centered around fostering collaboration and ensuring cohesion to derive the best possible outcomes for our clients, which I believe are built on two things: communicating clearly and listening.

At the outset of a project, I think it’s essential to establish a clear vision and set of goals with the group. Having everyone on the same page – and working within defined roles and responsibilities – alleviates the risk of having too many cooks in the kitchen! I also find it very important that each person has a voice in the process and feels heard. That’s how we get the most value from having BBH’s best talent gathered around the table. The power of that collective strength and solutioning is what differentiates us and is what we believe brings our clients real benefit.

Working collaboratively with high performing teams to achieve shared goals has always been something I’ve enjoyed; success is always better when you can share it with other people.

What challenges are top of mind for BBH’s bank clients and prospects?

The financial services industry is evolving rapidly, and banks are looking for ways to adapt. We’re hearing from financial institutions that we engage with, including some of the biggest universal and private banks, that they cannot and/or do not want to build the solutions to these market changes themselves. They are looking for strategic partners like BBH to help with infrastructure modernization and transformation, new technology adoption and strategies to comply with ever increasing regulation.

System modernization is a priority as banks seek to navigate disparate and duplicative platforms and systems. They are layering in new technology, products, markets, or businesses, but are challenged in connecting those new platforms with core legacy systems while maintaining the same level of operational service and resilience.

Many institutions are also adopting artificial intelligence and machine learning to help mitigate operational risk posed by manual processes.

This is in addition to keeping up with the continuous industry developments such as T+1 and adjusting to how these regulations are impacting their operations while maintaining the same service levels.

We are finding that banks are looking to partner with us because we are a bank ourselves. BBH understands first-hand the complexities of bank infrastructures and has decades of experience and expertise as a trusted service provider. We’re not only investing in these new technologies for ourselves, but we’re also sharing our architecture and ongoing investment with our clients so they’re not just getting Software as a Service (SaaS), they’re also getting deep – and pragmatic – subject matter expertise.

Looking back, what advice would you give yourself on your first day of work?

Thinking back to the person I was right out of university; I think I would have told myself to push outside of my comfort zone a lot more and not wait to be asked. Over time I’ve realized we’re all capable of way more than we think we are and I’m a firm believer in not looking back or regretting and wondering ‘what if.’ I’d also tell myself to stop worrying about failing because every failure brings valuable learnings that you can apply to achieve future success!

Up Next
Up Next

Get to Know: Denise Mak

If Denise Mak, BBH’s Head of Service Delivery, Greater China, could go back to her first day at BBH, 13 years ago, she would tell herself to focus less on perceptions and more on embracing new opportunities.

Brown Brothers Harriman & Co. (“BBH”) may be used to reference the company as a whole and/or its various subsidiaries generally. This material and any products or services may be issued or provided in multiple jurisdictions by duly authorized and regulated subsidiaries. This material is for general information and reference purposes only and does not constitute legal, tax or investment advice and is not intended as an offer to sell, or a solicitation to buy securities, services or investment products. Any reference to tax matters is not intended to be used, and may not be used, for purposes of avoiding penalties under the U.S. Internal Revenue Code, or other applicable tax regimes, or for promotion, marketing or recommendation to third parties. All information has been obtained from sources believed to be reliable, but accuracy is not guaranteed, and reliance should not be placed on the information presented. This material may not be reproduced, copied or transmitted, or any of the content disclosed to third parties, without the permission of BBH. All trademarks and service marks included are the property of BBH or their respective owners.© Brown Brothers Harriman & Co. 2023. All rights reserved. IS-09208-2023-09-04

As of June 15, 2022 Internet Explorer 11 is not supported by

Important Information for Non-U.S. Residents

You are required to read the following important information, which, in conjunction with the Terms and Conditions, governs your use of this website. Your use of this website and its contents constitute your acceptance of this information and those Terms and Conditions. If you do not agree with this information and the Terms and Conditions, you should immediately cease use of this website. The contents of this website have not been prepared for the benefit of investors outside of the United States. This website is not intended as a solicitation of the purchase or sale of any security or other financial instrument or any investment management services for any investor who resides in a jurisdiction other than the United States1. As a general matter, Brown Brothers Harriman & Co. and its subsidiaries (“BBH”) is not licensed or registered to solicit prospective investors and offer investment advisory services in jurisdictions outside of the United States. The information on this website is not intended to be distributed to, directed at or used by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Persons in respect of whom such prohibitions apply must not access the website.  Under certain circumstances, BBH may provide services to investors located outside of the United States in accordance with applicable law. The conditions under which such services may be provided will be analyzed on a case-by-case basis by BBH. BBH will only accept investors from such jurisdictions or countries where it has made a determination that such an arrangement or relationship is permissible under the laws of that jurisdiction or country. The existence of this website is not intended to be a substitute for the type of analysis described above and is not intended as a solicitation of or recommendation to any prospective investor, including those located outside of the United States. Certain BBH products or services may not be available in certain jurisdictions. By choosing to access this website from any location other than the United States, you accept full responsibility for compliance with all local laws. The website contains content that has been obtained from sources that BBH believes to be reliable as of the date presented; however, BBH cannot guarantee the accuracy of such content, assure its completeness, or warrant that such information will not be changed. The content contained herein is current as of the date of issuance and is subject to change without notice. The website’s content does not constitute investment advice and should not be used as the basis for any investment decision. There is no guarantee that any investment objectives, expectations, targets described in this website or the  performance or profitability of any investment will be achieved. You understand that investing in securities and other financial instruments involves risks that may affect the value of the securities and may result in losses, including the potential loss of the principal invested, and you assume and are able to bear all such risks.  In no event shall BBH or any other affiliated party be liable for any direct, incidental, special, consequential, indirect, lost profits, loss of business or data, or punitive damages arising out of your use of this website. By clicking accept, you confirm that you accept  to the above Important Information along with Terms and Conditions.

1BBH sponsors UCITS Funds registered in Luxembourg, in certain jurisdictions. For information on those funds, please see

captcha image

Type in the word seen on the picture

I am a current investor in another jurisdiction