Mike Cook is an Artificial Intelligence/Machine Learning Product Manager in the Business Transformation team. In this role, Mike is responsible for managing emerging technology implementations designed to improve the services we offer our clients. His main areas of focus include artificial intelligence, machine learning, and robotic process automation. In collaboration with the Digital Transformation Lab, Mike finds common challenges within operational groups and builds new applications designed to improve efficiency and controls. His team is responsible for deploying platforms that leverage natural language processing, anomaly detection, and predictive analytics across investor services. He is passionate about behavioral economics and how system designs can influence human decisions. Mike joined the firm in 2008 and has since held numerous roles within service delivery in the Boston and Kraków offices. Mike has a B.S. in business management from Keene State College.