Impacts of AI on the post-trade world
Meet Kevin Welch
Kevin Welch leads the Chief Administrative and Transformation Office for Service Delivery at Brown Brothers Harriman, with responsibility for governance, workforce strategy, and transformation initiatives. He brings more than two decades of leadership experience at BBH, including driving large-scale organizational transformation, helping establish the firm’s Krakow office as Head of Service Delivery, and advancing technology adoption, process optimization, and AI-enabled operating models. His work focuses on strengthening Service Delivery’s governance, talent strategy, organizational design, and transformation agenda to improve effectiveness, resiliency, and long-term client value.
Areas of expertise:
- Enterprise transformation and change leadership
- Service Delivery governance and operating model strategy
- Workforce strategy and organizational design
- Process engineering, automation, and AI enablement
- Operational effectiveness and scalable service delivery
To request a media interview contact, Greg Kessler
Full bio
Kevin Welch leads the Chief Administrative and Transformation Office within Service Delivery, which includes the firm’s global operations and client service areas. In this role, Kevin is responsible for leading significant organizational changes by developing and implementing strategies to drive transformation, enhance efficiency, and adapt to evolving business environments. In addition, Kevin directs a cross functional consulting and process engineering team focused on line of business-specific AI strategies and capabilities. He also oversees Service Delivery’s Governance and Workforce functions which are responsible for leading initiatives related to technology adoption, process optimization, cultural change, and organizational restructuring.
Kevin joined BBH in 2004 and has held various leadership positions across Investor Services. He was a key member of the executive team that established BBH’s Krakow office, serving as the Head of Service Delivery there.
Kevin is a member of several firm oversight committees and is the Executive Chair of BBH’s Young Professionals Network. He is committed to fostering a dynamic, energetic, and inclusive community.
Kevin holds a B.A. in political science and history from the University of Massachusetts at Amherst.
