Kevin Welch is responsible for the Workforce Transformation and Shared Services disciplines within Investor Services. In this role, Kevin manages a process engineering team that identifies and implements business and technology solutions with the goal of constantly improving the services we offer to our clients. He is also responsible for developing and executing our globalization plan, operational strategy, and relationships with outsourcing partners. Kevin joined the firm in 2004 and previously served as the Head of Service Delivery and the Head of Custody, Markets, and Client Service in Krakow, Poland. He was instrumental in establishing the Krakow office. Kevin began his tenure at BBH within Corporate Actions, and later became the Department Head for the division. Kevin has a B.A. in political science and history from the University of Massachusetts at Amherst.