Timothy Cote is the Head of Business Transformation within Investor Services. In this role, he is responsible for leading efforts to scale our operating models by identifying opportunities to leverage Artificial Intelligence, Machine Learning, and business intelligence applications to find efficiencies and solve challenges within our business as well as our clients’. Tim manages a team of business solution architects and analysts located in Boston and Krakow. He joined BBH in 2003 and previously served as the Head of Workforce Management, which included BBH’s globalization plan outsourcing strategy. Prior to this, he held various management roles within Human Resources and Service Delivery such as the Global Head of Human Resources Operations and the Head of Custody Services in Krakow where he contributed to the opening of the Krakow office. Tim began his career in the Corporate Actions division before relocating to Luxembourg in 2012. He has a B.A. in economics from the College of the Holy Cross.