Leadership Lessons from Ingrid Luethi

The best stories are the stories that come from the people who live them.  Hear from BBH’s Ingrid Luethi.

Meet Zurich-based Ingrid Luethi, Vice President in our Compliance organization and learn about her time with BBH and the lessons she’s gained from her career.

Tell us a little about your career to date and your current role.

I am fortunate to have more than 25 years of banking experience, of which nearly 17 years has been with BBH. I’ve done all sorts of things from manually processing transactions and completing reconciliations, to preparing financial statements, establishing foreign bank representative offices and branches for different entities and regulatory reporting. All of that has brought me to my current role where I focus on both compliance and work on special projects.

It’s a privilege to work with such great people every day and that’s something I never take for granted.

How Would You Describe Your Leadership Style?

I’m both democratic and collaborative. I appreciate robust discussion and a harmonious workplace and I’m very focused on hearing different views when working through and resolving challenges. Everyone brings a unique perspective and taking the time to encourage that conversation and really listen to what people have to say has proven very valuable throughout my career. I believe the power of tapping into our diverse experiences is part of our real strength at BBH.

How Do You Measure Success as a Leader?

One obvious way is measuring things like achieving your personal and team objectives and goals, but that’s not the only way. It’s more than just what you do, it’s also how you do it that matters! Things like being clear about what’s expected and making sure people understand, are equipped and capable of delivering on those expectations make all the difference. It’s also important to provide quality, timely feedback and create time for day-to-day work interactions where people can challenge ideas and ask questions. Teams and people aren’t one dimensional, nor should our approach to leadership be.

What Advice Would You Have for Your Younger Self and Aspiring Leaders?

Younger me could benefit from understanding the value of being challenged and making mistakes. They’re learning opportunities which are so important. I’d also say to keep a sense of humor and don’t take yourself too seriously. Authenticity is key for aspiring leaders.

Understanding and accepting you don’t need to have all the answers changes how you think and how you respond as a leader, as does listening to what others have to say and being willing to learn. I’d also recommend growing your network and being open to opportunities; you never quite know when or where they may come up!

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